FAQ

Frequently Asked Questions

Can I pay the invoice also in English Pounds or Danish Kronen?
Yes you can. On the website we only show the prices in Euro’s but on the invoice you get the price also in the equivalent of your currency. You are able to choose if you want to pay in local currency or in Euro’s. The delivery time is 10 days AFTER the payment of the invoice is received. The invoice will automatically be generated after placing the order on the website and sent to the email address given by you.
Does the app also work on my mobile phone?
No the app can only work on a phone which can also read RFID codes. Barcode or QR code is not sufficient.
What does the ‘eye’ picture after a price line mean?
Click on the button and you will find all relevant information on that specific topic.
Can I choose to skip some of the included parts to lower the price of a device?
No that is not possible. Only the optional topics are free to choose.
What can I do with the app?
In the app you will find currently 3 functionalities: Login procedure, scanning and counting with optimal settings & sharing data. See further the movie CC4Scanning app: https://www.youtube.com/watch?v=2gkhsFyo_OE


Please also see the CC4scanner App Manual
Languages?
You can ask questions and register cases in your own language, we will answer your question in your own language.
What do I get in the Service part?
Service; standard 18 months of unlimited service is already included in the pricing of the device. If you want to increase that period to 3 year, you are able to contract already at the purchase the other 18 months. Click on the ‘eye’ button behind service in the overview of your device and you will see what the content of your service is.
Warning signal?
You get a warning at ordering if a charger is missing in the order. It is up to you to decide if you want to proceed and order without a charger (if you intend to use one charger for multiple devices, or return and add a charger to your order.


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